PRIVACY POLICY

Last Updated: January 1, 2026

1. Who We Are

Osuna Roofing & Construction ("Company," "we," "us," or "our") is a locally owned roofing contractor serving Oklahoma City and the surrounding metro area. Our website is located at osunaroofing.com. This Privacy Policy explains how we handle information you provide to us when you visit our site or contact us for services.

2. Information We Collect

We only collect information you voluntarily provide to us. This may include:

• Contact details - your name, phone number, and email address
• Property information - your property address and the type of service you're requesting
• Message content - any details you include in the free inspection request or contact form
• Usage data - basic analytics such as pages visited and time on site, collected anonymously through third-party tools like Google Analytics

We do not collect payment information directly. Any billing or payment processing is handled separately and securely.

3. How We Use Your Information

The information you provide is used solely to:

• Respond to your inspection request or service inquiry
• Schedule and coordinate roofing services at your property
• Communicate with you about your project, estimate, or insurance claim
• Follow up after completed work to ensure your satisfaction
• Improve our website and the services we offer

We do not use your information for automated decision-making or profiling.

4. How We Share Your Information

We respect your privacy. We do not sell, rent, or trade your personal information to third parties. We may share information only in these limited circumstances:

• Service providers - tools like Google Workspace or our scheduling software that help us operate our business. These providers are contractually required to keep your data secure.
• Legal requirements - if required by law, court order, or to protect the safety and rights of our customers and staff.
• Insurance companies - only with your explicit consent when assisting with a claim on your behalf.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to understand how visitors use our site. These are used only for analytics purposes and do not contain personally identifiable information. You can control cookie settings through your browser at any time.

We may use Google Analytics to collect anonymized traffic data. You can opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout.

6. Data Retention

We retain contact form submissions and customer records for as long as necessary to fulfill the purpose for which they were collected, or as required by applicable Oklahoma law. If you would like us to delete your information, please contact us and we will do so promptly unless we are legally required to retain it.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of any marketing communications at any time

To exercise any of these rights, contact us using the information below.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately so we can remove it.

9. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no method of internet transmission is 100% secure. We encourage you to contact us by phone if you have concerns about sharing sensitive information online.

10. Third-Party Links

Our site may contain links to third-party websites (such as insurance carrier sites or financing partners). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.